Support
Most answers are one tap away. For anything else, email us and a person will reply, usually within a day.
Send it from the email on your account and include your display name. We'll never ask for your sign-in code.
Common questions
Raise a dispute from the match page within 72 hours. It's faster than email because it comes with the match details attached.
You can appeal once from your wallet. Tell us what went wrong, for example a blurry photo or a name spelled differently.
Your wallet shows each prize's status and why it's held. Payouts are reviewed by a person and new addresses wait 24 hours. If it's been sent and hasn't arrived, email us with the prize and your address's network.
Your account page shows the reason and lets you appeal.
Check you picked the right country code, then try the other code channel (SMS or WhatsApp). If you've changed numbers, email us from the address on your account.
Your tournament's sponsor page shows each payment and refund. For anything else, email us with the tournament name.
Download or delete your data from your account page. See the Privacy Policy for the rest.
See also the FAQ, Terms and how fairness works.